Privacy Policy

Last Updated: March 12, 2026

TrustPoint AI ("TrustPoint," "we," "our," or "us") is committed to protecting your privacy and handling your information with transparency, care, and integrity. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, videos, forms, chatbots, messaging, and related services.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

A. Information You Voluntarily Provide

Name
Email address
Phone number
Business or firm name
Information submitted through forms, chat, scheduling tools, surveys, or contact requests
Any other information you choose to provide to us through communications or service interactions

B. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information (such as device identifiers and operating system)
Pages visited and time spent
Referring URLs
General location information (such as city/state, inferred from IP address)

This information helps us understand website usage and improve performance and user experience.

2. How We Use Your Information

We use collected information to:

Respond to inquiries and requests
Schedule consultations or appointments
Deliver services and communications you request
Provide confirmations, reminders, and service-related notices
Improve our website, content, and internal systems
Provide updates, insights, or educational material (you may opt out at any time)
Maintain security, prevent misuse, and detect fraud or unauthorized activity
Comply with legal obligations and enforce our policies

We do not sell personal information.

3. SMS/Text Messaging (Opt-In Details)

If you provide your phone number and opt in to receive text messages, we may send SMS messages related to your inquiry and our services, including:

Appointment confirmations and reminders
Requested follow-up messages
Service updates and account-related notices

Consent / Opt-In: You only receive SMS messages if you provide consent (for example, by checking an opt-in box on a form, requesting information by text, or otherwise agreeing to receive texts). Consent is not a condition of purchase.

Message Frequency: Message frequency varies depending on your interaction with us.

Message & Data Rates: Message and data rates may apply based on your mobile carrier plan.

Opt-Out / Help: You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us using the information in the "Contact Us" section.

4. Video, Chatbot, and AI Interactions

TrustPoint uses video, chatbots, and AI-assisted tools to improve communication and efficiency.

Information shared through chatbots or forms may be stored securely for follow-up and service delivery
AI tools are used as operational assistants, not as decision-makers
No sensitive legal advice or attorney-client relationship is created through these interactions
Users should not submit confidential or time-sensitive legal information unless explicitly instructed

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

Analyze traffic and usage patterns
Improve site functionality and performance
Understand engagement with pages, forms, and content
Personalize user experience where appropriate

You may disable cookies through your browser settings, though some features may not function properly.

6. Information Sharing and Disclosure

We may share information only in the following circumstances:

With trusted service providers who support our operations (such as CRM, hosting, analytics, communications, scheduling, and automation tools)
When required by law, regulation, subpoena, or legal process
To protect the rights, property, or safety of TrustPoint, our users, or others

All service providers are required to maintain confidentiality and appropriate data protection standards.

Mobile Information Sharing Statement: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Data Security and Handling

We implement reasonable administrative, technical, and organizational safeguards to protect your information. While no system can be guaranteed 100% secure, we take data protection seriously and continuously improve our safeguards.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights and Choices

Depending on your location, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information (subject to legal and operational requirements)
Opt out of marketing communications
Withdraw consent where processing is based on consent

You may exercise these rights by contacting us using the information below. We may request verification before fulfilling certain requests.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies independently.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised "Last Updated" date. Continued use of our website constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

TrustPoint Solutions
Email: info@trustpointsolutionsai.com
Website: www.trustpointsolutionsai.com